Another factor to consider when discussing latency is the location of your players. In countries with less stable network infrastructure, such as Brazil, India, or the Philippines, some providers may use a higher latency approach to ensure an acceptable viewing experience.
Players of live dealer casino games are increasingly demanding as their quality expectations are set by popular streaming platforms. For example, Twitch streams in full HD at 6 Mbps; YouTube already offers 12 Mbps today.
There are several key factors that determine a player’s quality of experience.
- First, resolution is important. The game should be optimised for the player’s device screen. There is no need to show full HD on a smartphone, but it makes sense on an iPad Pro or a smart TV, for example.
- Second, bitrate goes hand in hand with resolution to form the essentials for delivering an adaptive bitrate (ABR) ladder. ABR delivers an optimal viewing experience for any network condition. For iGaming, it is not always applied at the moment.
- Third, frame rate is often overlooked in live dealer casino games. Studios today can produce 50–60 frames per second (fps), but often distribute at lower fps.
- Lastly, start-up time is also crucial. There is nothing more frustrating for a player than waiting to play. Fast start-up times can also give additional benefits when switching between landscape and portrait mode video, especially when you can handle this at the same time as the user rotates their device.
While a nice studio setup, presenters, and interesting games are a minimum requirement to attract players, a high quality of experience will keep them engaged.
The last-mile delivery of real-time casino games to players is something that cannot be controlled, as you’re dependent on existing networks worldwide. In some regions, such as Southern Europe, Latin America, Africa, or Asia, you need to consider how you want to deliver. crazy time statistic
It’s important to avoid frame drops in your delivery, as these have a direct impact on the quality of experience and the number of hands that can be played. Some protocols drop frames as they do not use ABR to compensate for changing network conditions.
Also, mobile operators often block UDP traffic on their networks when it starts congesting. This is something to consider, as you don’t want your live casino game to stop streaming when players are located in a busy city centre or when an important event such as the World Cup takes place.
The last key factor is content protection. Most live dealer casino game streaming happens with clear content at the moment. This means that anyone can take your content, potentially steal and re-stream it, and use it for cheating.
Basic tokenization is the first layer of protection used by live dealer casino games. However, it’s important to make sure that it’s fully integrated with your backend to grant access. Otherwise, it can be easily hacked. To ensure maximum security, it’s best to work with a video streaming service that integrates the tokenization flow with your user management system.
While tokenization can protect your stream, it doesn’t necessarily protect the content itself. To do that, you’ll need to add DRM (digital rights management). DRM allows you to encrypt the content and deliver it in a similar way to how Hollywood studios do. This is particularly useful for legal and compliance teams within live casinos, as it provides more certainty from a compliance perspective and makes it easier to onboard new countries.